We hope you are pleased with your purchase from Jemma Taylor Art. However, if you are not completely satisfied, or have changed your mind please follow the terms listed below. You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You will also need the receipt, order reference or proof of purchase.
If you need to return an item please contact me at hello@jemmataylor.art and include a contact number so that I can call you if required. Once your return is accepted, I will provide you with instructions on how and where to send your package. All return postage costs are the responsibility of the customer unless your item is faulty. I do not arrange return delivery for you, you will need to return the purchase yourself at your own expense. Please send returned items back using 2nd class recorded mail, please note that when an item is confirmed as faulty we will also refund the postage paid if sent via Royal Mail 2nd class recorded delivery (so please keep your postage receipt as this will be requested)
Sorry, but items sent back to us without first requesting a return cannot be accepted.
Damages and issues
Please inspect your order upon receipt and contact me immediately on hello@jemmataylor.art if the item is defective, damaged or if you have received the wrong item. I will then evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch on hello@jemmataylor.art if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards or personalised items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once we have received and inspected your return. I will let you know if the refund was approved or not. If approved, you will be automatically refunded via your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
Contacting us
If you have and questions about the returns process please contact hello@jemmataylor.art
